Charleston News Online Launches Next-Generation Intelligent Customer Success Management Platform Built On AI Launches Next-Generation Intelligent Customer Success Management Platform Built On AI

June 10
14:23 2020 Launches Next-Generation Intelligent Customer Success Management Platform Built On AI
Uptick launches the first Customer Success and Account Management software built from the ground-up on machine learning (ML) and artificial intelligence (AI) to provide accurate customer health scores, automated customer segmentation, personalized playbook next best action recommendations, and real-time individual customer engagement insights.

Uptick’s launch of its much-anticipated customer success management software has left competitors shuffling to catch up. Uptick’s AI-based application leverages machine learning techniques to offer uniquely accurate insights into customer health, as well as recommendations on the next-best actions to take for each individual account to drive subscription business net dollar retention and growth. A major game-changer for B2B subscription businesses from large to small – the platform is now available for companies for immediate deployment in days, not the months required by legacy customer success management platforms.

Uptick’s SaaS app requires minimal initial and ongoing configuration and management to help maximize the return on investment. Uptick’s machine learning automatically correlates customer activities with business outcomes to learn the real-world factors driving each unique business. It identifies where businesses are missing the mark and creates recommended and automated next best action items and playbooks to efficiently progress customers through the entire customer journey from onboarding to advocacy. Uptick also introduces the ability for users to easily understand the most important business topics and issues being discussed with customers, the level of engagement between the customer-facing teams and each customer. In addition, Uptick also assesses the level of value and maturity each customer has gained from using subscription products, giving insights into which capabilities are truly sticky and drive renewals and expansions.

The platform integrates with leading CRM, email, calendaring, online meeting, support ticketing, and product usage systems, generating thousands of data points about each customer correlated with business outcomes to provide a rich picture informed by data, not opinions. Uptick enables efficient deployment of customer success and account management teams through guided management of high-touch customers and automated treatment of low-touch customers.

Find out more about Uptick at

“Uptick’s mission is to enable our customers to grow net dollar retention, expand existing customers, reduce churn, and build health scores they can finally trust. Our team’s deep combined experience in customer success, CRM, analytics and machine learning has allowed us to build the next-generation customer success management platform designed to bridge the gap between the user experience and the intent of the software. The software assists customer success teams and account managers in achieving their goals, while eliminating time spent entering data purely to satisfy the needs of upper management. The one-size-fits-all and rules-based model for customer health doesn’t work anymore. We’ve built a system that learns what factors drive each individual business and provides everything needed to onboard, engage, retain, and grow subscription customers,” said a Dave Stamm, CEO at Uptick.

Uptick’s customer success platform is available now – try it out free for 30 days at

Media Contact
Company Name: Uptick
Contact Person: Ian Fyfe
Email: Send Email
Phone: 800-346-7179
Address:44 Montgomery Street, Suite 300
City: San Francisco
State: CA 94104
Country: United States

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